Receptionist Lana Glicken is probably the first person you’ll meet walking into Lexus of Henderson’s showroom. You can’t miss her; she’s the one with the slight tinge of a Texas accent and warm friendly smile, eager to answer your questions or direct you to whomever you came to see.
“I enjoy doing customer service,” Glicken said. “I help people looking for their salesman or maybe they’re here to get their papers for DMV (Department of Motor Vehicles). I am the first person they see.”
Glicken has worked at Lexus of Henderson since the dealership opened in 2010. She remembers attending a job fair where Lexus was a participant and seeing between 300 and 400 applicants. A month later, Niki Michael, human resources director for Lexus of Henderson and Lexus of Las Vegas, called to offer her the job.
“I was a fan of Lexus before I started working here,” Glicken said. “I owned four ES (models) and kept buying them because I was impressed with the quality and dependability of the cars. But it wasn’t just the cars that sold me. It was the way I was treated at Lexus.”
Glicken said she honed her customer service skills as the former owner of an interior design firm.
“I enjoy working with people,” Glicken says. “And look at the environment here. No other dealership is as nice and as quiet as this one.”
Besides greeting all who enter, Glicken helps Lexus of Henderson’s billing department process customers’ loans.
“This is a great place to work,” Glicken said. “We always win the Best Place to Work award for our category.”
Glicken said she especially likes Lexus of Henderson’s new-car owners and ladies night events where Lexus owners are invited to catered evening workshops to learn more about proper vehicle maintenance and their cars’ state-of-the-art technological features.
“It’s a great learning experience for Lexus owners,” Glicken said. “The workshops are free and people can ask as many questions as they like from our staff. It’s a wonderful way to spend the evening.”
The dealership is at the Valley Automall, 7736 Eastgate Road, Henderson. Call 702-228-7736 or visit www.lexusofhenderson.com for more information.