Pardee Homes employees in Las Vegas received top scores for excellence in construction, design and customer service in a national homebuyers survey, Division President Klif Andrews said.
Avid Ratings, a national customer satisfaction research company, ranked Dennis Shavor, John Randall and Monty Fitzpatrick among the nation’s best project superintendents; Carol Buckley one of the nation’s best design counselors; and Bill Bruce and Jim Rampa as two of the nation’s best customer service associates.
One survey respondent described Pardee’s team as, “Very professional and excellent. I would buy Pardee again because they go above and beyond the typical agent or representative.” One respondent said, “We were stressed wondering if owning a home would ever again be possible. When we finally got the keys we were mixed with emotions. They have become part of our family. They truly exemplify amazing customer service.”
Andrews said, “Customer satisfaction is Pardee’s top priority. As a result, our team continues to be recognized for exceeding the expectations of our homebuyers.”
Pardee’s award recipients scored above the top fifth percentile in customer satisfaction among thousands of homebuilding employees rated in Avid’s program.
“The Avid Service Award is the first award program to honor exceptional homebuilding employees located throughout the U.S.,” Avid CEO Paul Cardis said. “We are proud to recognize these special individuals, professionals who commit themselves every day to delivering exceptional homes and ensuring every homeowner is thoroughly delighted with the major investment they’ve made.”
The results were based on surveys of customers who closed on new homes from July 2012 to June 2013. Avid maintains the homebuilding industry’s largest customer satisfaction database.
Pardee Homes’ single-family home neighborhoods in the Las Vegas Valley include Horizon Terrace in Henderson; Durango Ranch and Durango Trail in southwestern Las Vegas; LivingSmart Eldorado Ridge and LivingSmart Eldorado Heights in Pardee’s Eldorado master-planned community in North Las Vegas; Sandstone, across from Eldorado; and LivingSmart Providence in northwestern Las Vegas.
Pardee recently opened Summerglen in southwestern Las Vegas and plans to open two new neighborhoods in the master-planned Inspirada community this summer.
For more information, visit www.pardeehomes.com or call a sales agent at 702-604-3332.
All Pardee Homes’ sales offices and model homes are open from 10 a.m. to 6 p.m. Tuesday through Sunday and from 11 a.m. to 6 p.m. on Monday.
Pardee has built homes for more than 40,000 families in Southern Nevada since 1952
Follow the builder on Facebook at www.fb.com/pardeehomeslasvegas.