Two American Airlines passengers returned from a Hawaiian vacation to the airline losing their luggage, but that was the least of the problem.
The couple, who is deaf, found that the instructions left on the lost baggage receipt regarding how best to reach them read, “Please text, deaf and dumb.”
According to ABC News, the airline sent an apology to the media stating, “We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. We’re confident there was no ill will, but we’ll be looking into this further.
The couple told ABC News they will never fly American Airlines again.