weather icon Partly Cloudy

Findlay Toyota sales consultant loves her career

In the male-dominated world of automobile sales, Findlay Toyota sales consultant Monaliza Pence is outperforming most of her co-workers. It’s an industry that rewards individuals who can retain and recite substantial product knowledge and those who are great with people. Pence’s capacity in both areas has resulted in impressive sales figures at the dealership, which is among the top-selling Toyota dealerships in the country.

In Pence’s mind, a respected product, excellent service and pleasant atmosphere have led to tremendous success.

“As sales consultants, we have the assurance that we are selling quality vehicles to our clients,” said Pence, who has been named the dealership’s Sales Consultant of the Month numerous times. “We care about our clients and there’s a special feeling in knowing that people buying a Toyota are getting a quality product.

“I really get a kick out of selling cars,” she continued. “I know that I can trust a Toyota because I have three of them (Tacoma, Camry and Rav4). I believe in the product. You must have heart and soul to be a success in the car business.”

The car business requires long hours six days a week, but it also rewards those who build lasting relationships with customers. Pence receives large numbers of referrals and repeat customers each month.

“This is a combination of selling cars and helping people at the same time,” said Pence, a native of the Philippines who has worked at Findlay Toyota for 11 years. “I have made a lot of friends in the business. I build a relationship with each transaction. It’s not about selling but helping people.”

Dealership general manager John Barr praised Pence. “My life would not be the same if Mona didn’t work for Findlay Toyota,” Barr said. “She’s a big inspiration. Everyone in the car business could learn from Mona and her ability to nurture relationships.

“She is the best I have ever seen in the car business. She only works with referrals —and that’s 30 car deals a month.”

Toyota’s never-ending upgrades and new innovations are evidenced by the 2019 Avalon, which Pence says is another example of the company’s efforts to continually improve its models.

“The 2019 Avalon is redesigned,” she said. “They went from a six-speed to an eight-speed transmission. That gives you more power while increasing the fuel economy.”

The new Avalon also offers technical upgrades like a 9-inch touch screen display on the center stack, and Apple CarPlay is now available for the first time on this model.

Don't miss the big stories. Like us on Facebook.
Cadillac car show had best of everything at Town Square

The 14th annual Cadillac Through the Years car show at Town Square Las Vegas had 81 Cadillacs representing a record field of classic vehicles. In addition, a crowd of more than 8,000 attended the event, which was held April 28.

Findlay VW Henderson parts manager loves his job

Frank Mattos has worked as parts manager at Findlay Volkswagen Henderson for the past several years and is a Volkswagen enthusiast who has restored many classic VWs, including a classic black 1962 Beetle.

Jeep enthusiasts unite for annual Big Bad Jeep Show

This past weekend, Jeep owners across the Las Vegas Valley flocked to Chapman Warm Springs for the sixth annual Big Bad Jeep Show. The family-friendly event featured live entertainment, free food, face painting for children, raffle prizes from contributing vendors and a blood drive.

Findlay Customs turns battered ’76 Airstream into showpiece

Back in the 1930s, Airstream was the Cadillac of RV trailers. The thrill of owning an Airstream has continued with the renovation of a 1976 model purchased from Craigslist and refurbished by Findlay Customs in the Valley Automall.

Ram 1500 classic named truck bargain of the year

Looking for a new truck but don’t want the high payments? Chapman Dodge Chrysler Jeep Ram offers the 2019 Ram 1500 Classic, recently named the truck bargain of the year by carbuzz.com, a multiplatform automotive news and car-buying source.

Senior wins top prize in iChoose to Drive competition

West Career and Technical Academy senior Briana Virella won the annual iChoose to Drive contest and was awarded a check for $2,000 from Findlay Automotive Group during a ceremony present on the campus March 29. The money will serve her well as she moves on to college next year.

Friendly Ford reaches 49-year business milestone

In early April 1970, the No. 1 song was “Let it Be” by The Beatles, a gallon of gas was 36 cents, Richard Nixon was president and Friendly Ford opened its doors to Southern Nevada on North Decatur Boulevard. A lot has happened since, but one thing has remained the same: Friendly Ford still believes in a strong dedication to customer satisfaction.

Chapman wrangles Jeep owners to compete in Big Bad Jeep Show April 27

When you purchase a Jeep, you don’t just get the opportunity to venture off the beaten path, you also join one of the most loyal and exclusive car communities on the road. Chapman Chrysler Jeep is inviting all Jeep owners across the valley to compete in the sixth annual Big Bad Jeep Show.