Earlier this month, as the morning bustle of Henderson Hyundai Superstore was getting underway, a group of well-dressed executives made their way from a conference room to the showroom. Everyone took notice of the group, not because they were high-ranking executives from Hyundai Motor America, but because of what they were carrying and what this moment represented — that all the work it takes to run a successful car dealership was going to be recognized.
The executives walked in holding the coveted Hyundai Motor America 2016 Dealer of the Year Award, which is given to the dealership that leads its district in sales for the entire year.
“You earned this. The people in this room worked their tails off to make this happen, and I couldn’t be prouder of your effort and dedication. This award is yours,” said Frank Maione, owner and operator of Henderson Hyundai.
The award is given to the dealership with the most sales in the district, but in the incredibly competitive auto industry, it is about way more than sales. For a car dealership to see success and stay on top, it needs to maintain impeccable customer service.
“Our team understands what a big decision it is to buy or lease a car, and we pride ourselves on repeat business. We have some customers that have bought several cars from us, and all of their family members buy cars from us,” said General Manager Carlos Hidalgo. “We must be doing something right. We focus on taking care of people first, and that translates into successful sales volume, and it has now for the second straight year.”
Customer service is such an important cog in the wheel of success for this dealership, and it showed up again this year when it was also given the Dealer Rater Dealer of the Year Award for Customer Satisfaction. Dealer Rater is an independent online auto dealer review and information company. Many people use this service as their guide to tell them which dealerships provide the best customer service.
“Impeccable customer service is the main topic of discussion in our sales meetings. We work at it daily, and we’ve created an environment where a customer can come into our showroom and feel 100 percent certain they are part of our family when making the second-biggest purchase decision of their life next to buying a home,” Hidalgo said.
Henderson Hyundai Superstore is the only factory-authorized Hyundai dealer in Las Vegas and Henderson. Located at 460 N. Boulder Highway in Henderson, the dealership features all the new Hyundai models, including Accent, Elantra, Sonata, Tucson, Santa Fe, Azera, Veloster, the newly released Ioniq and the Genesis brand.
Henderson Hyundai also carries certified preowned Hyundais as well as a wide variety of domestic and foreign brand preowned vehicles. All inventory is viewable at HendersonHyundai.com.