3 Las Vegas hotels introduce self-check in kiosks

There’s nothing worse for tourists or convention-goers arriving in Las Vegas after a four-hour flight from the East Coast or four-hour drive from Southern California than facing a long line at a hotel check-in.

Everyone wants to get to their room as soon as possible before getting a drink, heading to the pool, hitting the tables or simply pursuing their itinerary.

That’s about to change with Caesars Entertainment wrapping up a pilot program launched in December with self-check-in kiosks at three of its Strip properties — The Linq hotel, Flamingo Las Vegas and Caesars Palace. The pilot has been deemed a success and will be expanded to other Caesars properties — Paris Las Vegas, Bally’s Las Vegas, Rio, Harrah’s Las Vegas and Planet Hollywood – by the end of the summer at the latest. More kiosks will also be added to the combined 17 in place now at the three properties.

Caesars executives expect other resort companies to follow the trend and install their own check-in kiosks.

The kiosks are similar to what’s seen at check-ins at airports and rental car companies. But instead of getting a boarding pass or picking up a car, the hotel guest checks into their room without having to go through a line at the front desk. They also can get a room key from the kiosk.

Bob Morse, president of hospitality at Caesars Entertainment, said the feedback from guests has been overwhelmingly positive. A hotel can have as many as 3,000 guests arrive in a day if there’s a convention. Lines are often long between 4-6 p.m. on Friday.

“Our goal is never have anybody wait more than 15 minutes, and we were far exceeding our goals by double during certain times of day and days of the week,” Morse said.

Signage near the front desk alerts guests about the new check-in option. One or two hotel ambassadors stand at the kiosks to help guests if they have questions or problems, Morse said.

“It’s boom, boom, boom. Here’s my key,” he said.

Caesars launched the pilot program to work out the bugs and correct any deficiencies. When the program launched, 70 percent of the people who started transactions were able to check in. That’s up to 88 percent now, Morse said. The system can handle up to 120 different forms of identification, he said.

“We’re getting really close to ending our pilot and getting these out to the rest of our properties here in Las Vegas,” he said.

If people try to register early and a room isn’t ready, the kiosk will process the transaction, assign a room, and inform the guest they will be sent a notification when the room is ready, Morse said. When they get the notification, the guest returns to the kiosk to get the room key card.

Additionally, guests who book their reservation directly through Caesars.com have the ability to begin their check-in process at home, either through the web or through Caesars Entertainment’s Play by Total Rewards mobile application, and receive a notification to proceed to the kiosk to get their keys when their room is ready, Morse said.

Caesars is also studying technology at its pools this summer where wait staff would input food and drink orders on hand-held devices and allow other staff to bring it out, thus speeding up the process.

Morse wouldn’t discuss the cost of the new kiosk check-in technology but said it’s not inexpensive. He added it’s not an attempt to reduce front desk staff.

Some guests don’t want to use the kiosks because of fear of using it and prefer to wait in line and talk to someone at the front desk because they have questions about the property, Morse said.

“We spend all of this money on these great buildings and beautiful restaurants, theaters, golf courses and spas,” Morse said. “We want to make the guest stay as seamless and friction-proof as possible.

“Nobody wants to stand in line,” he said.

Auto repair shortage affects Las Vegas
The auto repair industry is facing a national shortage of workers.
Franchising industry booming
Experts say Las Vegas is a hotbed for the franchise industry.
Africa Love owner talks about his store in Las Vegas
Mara Diakhate, owner of Africa Love, gift and decor store, talks about his store in Las Vegas. (Bizuayehu Tesfaye/ Las Vegas Review-Journal) @bizutesfaye
Developer gets approval to build homes at Bonnie Springs
The Clark County Planning Commission has approved a plan to build 20 homes on the site of Bonnie Springs Ranch. (Michael Quine/Las Vegas Review-Journal)
Dig This opens new location In Las Vegas
Remember when you were a kid and played with construction toys in the sand box? Dig This Las Vegas has the same idea, except instead of toy bulldozers, you get to play with the real thing. (Mat Luschek/Review-Journal)
Town Square developer Jim Stuart building again in Las Vegas
Las Vegas’ real estate bubble took developers on a wild ride, something Jim Stuart knows all too well. (Las Vegas Review-Journal)
Salon opens at Veterans Village
T.H.E. Salon, owned by Nicole Christie, celebrated their opening at the Veterans Village with a ribbon cutting ceremony.
Southwest Airlines considering Las Vegas-Hawaii flights
Southwest Airlines CEO Gary Kelly says the airline is "very focused" on Hawaii. Hawaiians have a strong presence in Las Vegas.The city’s unofficial status is “Hawaii’s ninth island.” In 2018, at least 2,958 people from Hawaii moved to Nevada. Of those, 88.7 percent moved into Clark County, according to driver license surrender data. According to the Las Vegas Convention and Visitors Authority, 310,249 people came to Las Vegas from Hawaii in 2018.
Fewer Nevadans are celebrating Valentine's Day
Fewer Nevadans are celebrating Valentine's Day. About 1.2 million Nevadans are expected to celebrate this year, a 5 percent drop from 2018. A growing number of people consider Valentine’s Day over-commercialized. Others weren’t interested in the holiday or had nobody to celebrate with. But spending is expected to rise. Those who do celebrate are buying for more people. The average American is expected to spend about $162 this year for Valentine’s Day, a 57 percent jump from a decade prior. Katherine Cullen, director of industry and consumer insights at NRF
Foreclosures of mansions in Las Vegas
Las Vegas was ground zero for America's foreclosure crisis after the housing bubble burst. (Eli Segall/Las Vegas Review-Journal)
Rick Helfenbein talks about the impact of tariffs on the clothing industry
MAGIC fashion convention showcases men's clothing trends
The MAGIC fashion convention has come to Las Vegas at the Mandalay Bay Convention Center to showcase some of the hottest clothing trends for men. (Nathan Asselin/Las Vegas Review-Journal)
Allegiant Air flight attendants learn how to handle a water landing
Field instructor Ashleigh Markel talks about training prospective flight attendants for Allegiant Air getting live training with a raft for a water landing at the Heritage Park Aquatic Complex in Henderson on Monday. (John Hornberg/Las Vegas Review-Journal)
Smith & Wollensky CEO Michael Feighery speaks
Smith & Wollensky CEO Michael Feighery speaks about the new Smith & Wollensky restaurant coming to the Grand Canal Shoppes at The Venetian in Las Vegas.
Smith & Wollensky CEO Michael Feighery speaks
Smith & Wollensky CEO Michael Feighery speaks about the new Smith & Wollensky restaurant coming to the Grand Canal Shoppes at The Venetian in Las Vegas.
Smith & Wollensky CEO Michael Feighery talks about Las Vegas return
Michael Feighery, CEO of Smith & Wollensky Restaurant Group, discusses the restaurant's upcoming return to the Las Vegas Strip.
Apartments to Come to Hughes Center
Developer Eric Cohen discusses his current building project at the Hughes Center office park in Las Vegas, Thursday, Jan. 31, 2019. Caroline Brehman/Las Vegas Review-Journal
Stratosphere to rebrand to The STRAT
The Stratosphere, a 1,150-foot-tall property in Las Vegas will be renamed The STRAT Hotel, Casino and Skypod.
Local designers’ picks for the Las Vegas Market
The trends that local interior designers are noticing at the Las Vegas Market this year. (Rachel Aston/Las Vegas Review-Journal)
Trends in bath products at Las Vegas Market
Camille Herd, the showroom manager for European Bath Kitchen Tile & Stone, talks about the popularity of free-standing bath tubs. (Rachel Aston/Las Vegas Review-Journal) @rookie__rae
Kitchen trends at Las Vegas Winter Market
Las Vegas Winter Market displayed kitchen trends that mirror common dining accessories at Strip eateries. (Rachel Aston/Las Vegas Review-Journal) @rookie__rae
Emerging trends in gifts at Las Vegas Market
Julie Smith Vincenti, curator for the First Look showroom tour on gifts and lifestyle, talks about the emerging trends in those categories for this season. (Rachel Aston/Las Vegas Review-Journal) @rookie__rae
Las Vegas house prices are rising
Southern Nevada home prices were up 12 percent year-over-year in November.
Caesars Republic Scottsdale
Caesars Entertainment Corp. is building its first non-gaming hotel in the United States in Scottsdale, Arizona. (Caesars Entertainment Corp.)
Interior designer Mikel Welch talks about trends for Las Vegas Market
Interior designer Mikel Welch, who also is the on-camera designer for TLC’s Trading Spaces, discusses the trends he sees for the 2019 Las Vegas Winter Market. (Rachel Aston/Las Vegas Review-Journal) @rookie__rae
SHOT Show 2019: MEGGITT Virtual Training
MEGGIT showcases its virtual training system at SHOT Show 2019 in Las Vegas.
MGM delivers 700 meals to TSA workers at McCarran
Chefs at Garde Manger at Mandalay Bay provided 700 meals to federal employees who are affected by the government shutdown. (K.M. Cannon/Las Vegas Review-Journal) @KMCannonPhoto
SHOT Show 2019: A "nonsemi-automatic” weapon
Brandon Dunham of Nevada-based Franklin Armory show off the company’s new rifle prototype it calls a “nonsemi-automatic” weapon. The gun does not use a gas system to fire.
Las Vegas-based concrete repair company knows how to beat the heat
ART Concrete Solutions, a Las Vegas concrete-repair firm, addresses the challenges of construction in the extreme heat and sun of Las Vegas. (K.M. Cannon/Las Vegas Review-Journal) @KMCannonPhoto
Las Vegas based company brings color to concrete in the desert heat
Semco Modern Seamless Surface, a Las Vegas surface engineering company, knows how to put color in concrete construction in the Vegas heat. (K.M. Cannon/Las Vegas Review-Journal) @KMCannonPhoto
News Headlines
Home Front Page Footer Listing