Spa manager works so others can relax

Jennifer Lynn arrived for an interview in a black one-piece business dress and big, white, toeless slippers. Her feet, it seems, had just had a spa treatment.

Lynn had just tried out an applicant who wanted a job at Caesars Palace’s 50,000-square-foot Qua Bath & Spa.

“I was in an audition for a new artisan,” she said. “Quality control, ya know.”

Harrah’s Entertainment hired Lynn, a 14-year spa industry veteran, in 2005 to help design, develop and operate the spa on the Augustus Tower’s second floor.

The spa, opened in November, encompasses 51 treatment rooms including a fitness center, retail boutique, Roman baths, tea lounge, arctic ice room, cedar room sauna, and an herbal steam room, among other amenities.

The 34-year-old Lynn now oversees the day-to-day operations of the spa, which involve 110 employees: managers, support staff, concierge, bath attendants and 60 artisans who deliver the treatments.

Lynn, who was born and raised in Las Vegas, started as a physical trainer at The Mirage while finishing her history degree at the University of Nevada, Las Vegas. While working at Steve Wynn’s then-flagship property, Lynn met the casino developer and became his personal trainer.

Lynn said Wynn was an innovator in the resort spa industry. He was one of the first Strip executives to recognize the health and economic benefits of having a spa for guests, she said.

Caesars introduced the spa to the Strip in the 1980s, but the opening of The Mirage in 1989 started the spa boom in gaming, Lynn said.

Every large mixed-use project under construction along Las Vegas Boulevard will have a spa where visitors can relax, unwind and escape. The inclusion fits trends; in the past 14 years. Lynn said, spa services have been the second most popular discretionary spending item, right behind restaurants.

“It’s really tapping back into our ancient history,” Lynn said. “We’re just starting to rediscover how important it is to take that time away from the computer, the BlackBerry. We have a cellular-free zone in the spa.”

After stints as spa director at Treasure Island and Bellagio, Lynn left Las Vegas for the first time when Wynn’s Mirage Resorts was bought out for $6.4 billion in 2000 by MGM Grand Inc.

She went to Santa Barbara, Calif., to run the Bacara Resort & Spa before becoming a industry consultant. She was brought back to the Strip after five years away when Caesars Palace General Manager John Unwin recruited her for what would become Qua.

Question: How did you get into spas?

Answer: I was Steve Wynn’s personal trainer, that is where I developed an interest for the spa industry. He had a passion for the spa business. He was an amazing mentor over the years in development and design and being creative.

Question: How was it working with Wynn and how did it shape your career?

Answer: He’s a tremendous athlete; I don’t know if many people know that about him. He was very much into health which was very exciting from an operator’s standpoint to have somebody at that level that understood spas and the importance of it.

Question: Why did you leave Bellagio and Las Vegas all at once?

Answer: I left after (Mirage Resorts was) sold and I was ready to get out of Las Vegas. I spent a year in Santa Barbara, Calif., and then went on the consulting side of the business for four years.

Question: How did you get back into spa directing?

Answer: I met the general manager here at Caesars and he shared the plans for Qua. The Augustus Tower had just opened and they had always planned for this 50,000-square feet of space to the spa. They were figuring out what the identity (of the spa) would be when I came on board.

Question: Why are spas so popular?

Answer: In general, people are becoming more aware of health, wellness, and beauty. I think we’re starting to understand as a society that the sense of touch can be very healing.

Question: How has the spa experience changed since you’ve been in the industry?

Answer: It has gone from a very solitary experience to now what I call social spaing. People are looking to share the experience of a spa with either sister, a mother, a brother, a bachelorette party. That solitary experience is now turning into “Let’s go together. Let’s take that special time where we are uninterrupted by cell phones and television. We can truly relax and enjoy each other’s company and conversation.”

Question: What is Qua’s most popular treatment?

Answer: The classic body massage. A 50-minute massage service using Swedish technique costs $140. Locals can also enjoy the amenities for $35 per person per day. That includes the fitness center, Roman baths, steam, sauna, arctic ice room, relaxing in the tea lounge. About half the guests we see every day come in just to use the facilities.

Question: What is the most expensive treatment?

Answer: The most expensive is our well-box program that is a personalized endermologie machine that works best in series.

Essentially, this $1,995 treatment we offer begins with an anti-cellulite detox wrap, we show them their personal endermologie machine, and we give them a 30-day take-home cleansing program to help them rid themselves of toxins and ship the unit home with them. It helps to break up the connective tissue where a lot of toxins are trapped. The toxins are typically what cause that dimply or less than smooth appearance of the skin.

Question: How do you serve high rollers or celebrities who want to use the spa but maintain their privacy?

Answer: We don’t have any back-door entrances. For the most part we’ve found celebrities don’t mind coming in through the main door.

We do have private areas throughout the spa that they are able to us. The treatment areas are private. We have three couple studios with full showers and bathrooms in them so people can enjoy privacy.

ad-high_impact_4
Business
UNLV Tech Park innovation building breaks ground
Construction on the first innovation building at the UNLV Tech Park is underway. (Bailey Schulz/Las Vegas Review-Journal)
Caesars Forum Meeting Center
Caesars broke ground Monday on its $375 million Caesars Forum Meeting Center (convention center) just east of the High Roller observation wheel. (Caesars Entertainment)
Technology reshapes the pawn shop industry
Devin Battersby attaches a black-colored device to the back of her iPhone and snaps several of the inside and outside of a Louis Vuitton wallet. The device, installed with artificial intelligence capabilities, analyzes the images using a patented microscopic technology. Within a few minutes, Battersby receives an answer on her app. The designer item is authentic.
Recreational marijuana has been legal in Nevada for one year
Exhale Nevada CEO Pete Findley talks about the one year anniversary of the legalization of recreational marijuana in Nevada. (K.M. Cannon/Las Vegas Review-Journal)
Young adults aren't saving for retirement
Financial advisors talk about saving trends among young adults. (Bailey Schulz/Las Vegas Review-Journal)
President Trump’s tariffs could raise costs for real estate developers, analysts say
President Donald Trump made his fortune in real estate, but by slapping tariffs on imports from close allies, developers in Las Vegas and other cities could get hit hard.
Las Vegas business and tariffs
Barry Yost, co-owner of Precision Tube Laser, LLC, places a metal pipe into the TruLaser Tube 5000 laser cutting machine on Wednesday, June 20, 2018, in Las Vegas. Bizuayehu Tesfaye/Las Vegas Review-Journal @bizutesfaye
Nevada Film Office Connects Businesses To Producers
The director of the Nevada Film Office discusses its revamped locations database and how it will affect local businesses. (Bailey Schulz/Las Vegas Review-Journal)
Opendoor isn't the typical house flipping company
Unlike most house flippers, the company aims to make money from transaction costs rather than from selling homes for more than their purchase price.
The Venetian gondoliers sing Italian songs
Gondolier Marciano sings a the classic Italian song "Volare" as he leads guests through the canals of The Venetian in Las Vegas. (K.M. Cannon/Las Vegas Review-Journal)
Building In Logandale
Texas homebuilder D.R. Horton bought 43 lots in rural Logandale. (Eli Segall/Las Vegas Review-Journal)
Indoor farming in Southern Nevada
Experts discuss Nevada's indoor farming industry. (Bailey Schulz/Las Vegas Review-Journal)
Former Fontainebleau could have become a Waldorf Astoria
Months after developer Steve Witkoff bought the Fontainebleau last summer, he unveiled plans to turn the mothballed hotel into a Marriott-managed resort called The Drew. But if Richard “Boz” Bosworth’s plans didn’t fall through, the north Las Vegas Strip tower could have become a Waldorf Astoria with several floors of timeshare units. (Eli Segall/Las Vegas Review-Journal)
LVCVA CEO Rossi Ralenkotter announces plans to retire
Rossi Ralenkotter, CEO of the LVCVA, on Tuesday confirmed a Las Vegas Review-Journal report that he is preparing to retire. Richard N. Velotta/ Las Vegas Review-Journal
Cousins Maine Lobster to open inside 2 Las Vegas Smith’s stores
Cousins Maine Lobster food truck company will open inside Las Vegas’ two newest Smith’s at Skye Canyon Park Drive and U.S. Highway 95, and at Warm Springs Road and Durango Drive. Cousins currently sells outside some Las Vegas Smith’s stores and at Fremont Street and Las Vegas Boulevard. (K.M. Cannon/Las Vegas Review-Journal)
Las Vegas home prices to continue to rise, expert says
Lawrence Yun, chief economist at the National Association of Realtors, gives homebuyers a pulse on the Las Vegas housing market. (Eli Segall/Las Vegas Review-Journal)
NV Energy announces clean energy investment
The company is planning to add six solar projects in Nevada, along with the state's first major battery energy storage capacity. Bailey Schulz/Las Vegas Review-Journal
3 Mario Batali restaurants on Las Vegas Strip to close
Days after new sexual misconduct allegations were made against celebrity chef Mario Batali, his company announced Friday that it will close its three Las Vegas restaurants July 27. Employees of Carnevino Italian Steakhouse, B&B Ristorante and Otto Enoteca e Pizzeria, all located in The Venetian and Palazzo resorts, were informed of the decision Friday morning. Bastianich is scheduled to visit the restaurants Friday to speak to employees about the next two months of operation as well as how the company plans to help them transition to new positions.
Nevada has its first cybersecurity apprenticeship program
The Learning Center education company in Las Vegas has launched the first apprenticeship program for cybersecurity in Nevada. It was approved by the State Apprenticeship Council on May 15. (K.M. Cannon/Las Vegas Review-Journal)
Las Vegas union members voting to authorize the right to strike
Thousands of Las Vegas union members voting Tuesday morning to authorize the right to strike. A “yes” vote would give the union negotiating committee the power to call a strike anytime after June 1 at the resorts that fail to reach an agreement. (Todd Prince/Las Vegas Review-Journal)
Small businesses struggle to find qualified candidates
A 2018 survey found that over two-thirds of small businesses in Nevada find it somewhat to very difficult to recruit qualified candidates. Bailey Schulz/Las Vegas Review-Journal
Nevada secretary of state website offers little protection against fraudulent business filings
Property developer Andy Pham tells how control of his business was easily seized by another person using the secretary of state website.
Caesars may be going solo in its marijuana policy
Several Southern Nevada casino companies aren’t following Caesars Entertainment’s lead on marijuana testing.
How much is the Lucky Dragon worth?
Less than a year-and-a-half after it opened, the Lucky Dragon was in bankruptcy.
Gyms and discount stores take over empty retail spaces
Grocery stores used to draw people to shopping centers. But many large retail spaces have been vacant since 2008. Discount stores like goodwill and gyms like EOS Fitness are filling those empty spaces, and helping to draw shoppers back in. K.M. Cannon/Las Vegas Review-Journal
Funding source of Las Vegas stadium for the Raiders is sound, expert says
The stadium is funded in part by $750 million of room taxes, the biggest such tax subsidy ever for a professional sports stadium. Robert Lang, executive director of Brookings Mountain West and The Lincy Institute at UNLV, says that is a good use of public funds. (Richard Velotta/Las Vegas Review-Journal)
Las Vegas needs light rail, expert says
Robert Lang, executive director of Brookings Mountain West and the Lincy Institute said he is afraid of a "congestion mobility crisis." Las Vegas needs a light rail system, he said, to accommodate the city's growing number of attractions. (Richard Velotta/Las Vegas Review-Journal)
Three takeaways from Wynn Resorts' Earnings Call
Matt Maddox came out swinging in his first earnings conference call as Wynn Resorts chief executive officer, boasting of record Las Vegas quarterly revenues and applicants lining up for work.
Star Wars VR Comes to Las Vegas
Sneak peak at the new "Star Wars: Secrets of the Empire" VR experience at the Grand Canal Shoppes.
Elaine Wynn continues her fight to change Wynn Resorts board
Elaine Wynn, the largest shareholder of Wynn Resorts Ltd., is seeking to kick a friend of her ex-husband Steve Wynn off the company’s board of directors. (Todd Prince/Las Vegas Review-Journal)
TOP NEWS
News Headlines
Add Event
Home Front Page Footer Listing
Circular
You May Like

You May Like