Spa manager works so others can relax

Jennifer Lynn arrived for an interview in a black one-piece business dress and big, white, toeless slippers. Her feet, it seems, had just had a spa treatment.

Lynn had just tried out an applicant who wanted a job at Caesars Palace’s 50,000-square-foot Qua Bath & Spa.

“I was in an audition for a new artisan,” she said. “Quality control, ya know.”

Harrah’s Entertainment hired Lynn, a 14-year spa industry veteran, in 2005 to help design, develop and operate the spa on the Augustus Tower’s second floor.

The spa, opened in November, encompasses 51 treatment rooms including a fitness center, retail boutique, Roman baths, tea lounge, arctic ice room, cedar room sauna, and an herbal steam room, among other amenities.

The 34-year-old Lynn now oversees the day-to-day operations of the spa, which involve 110 employees: managers, support staff, concierge, bath attendants and 60 artisans who deliver the treatments.

Lynn, who was born and raised in Las Vegas, started as a physical trainer at The Mirage while finishing her history degree at the University of Nevada, Las Vegas. While working at Steve Wynn’s then-flagship property, Lynn met the casino developer and became his personal trainer.

Lynn said Wynn was an innovator in the resort spa industry. He was one of the first Strip executives to recognize the health and economic benefits of having a spa for guests, she said.

Caesars introduced the spa to the Strip in the 1980s, but the opening of The Mirage in 1989 started the spa boom in gaming, Lynn said.

Every large mixed-use project under construction along Las Vegas Boulevard will have a spa where visitors can relax, unwind and escape. The inclusion fits trends; in the past 14 years. Lynn said, spa services have been the second most popular discretionary spending item, right behind restaurants.

“It’s really tapping back into our ancient history,” Lynn said. “We’re just starting to rediscover how important it is to take that time away from the computer, the BlackBerry. We have a cellular-free zone in the spa.”

After stints as spa director at Treasure Island and Bellagio, Lynn left Las Vegas for the first time when Wynn’s Mirage Resorts was bought out for $6.4 billion in 2000 by MGM Grand Inc.

She went to Santa Barbara, Calif., to run the Bacara Resort & Spa before becoming a industry consultant. She was brought back to the Strip after five years away when Caesars Palace General Manager John Unwin recruited her for what would become Qua.

Question: How did you get into spas?

Answer: I was Steve Wynn’s personal trainer, that is where I developed an interest for the spa industry. He had a passion for the spa business. He was an amazing mentor over the years in development and design and being creative.

Question: How was it working with Wynn and how did it shape your career?

Answer: He’s a tremendous athlete; I don’t know if many people know that about him. He was very much into health which was very exciting from an operator’s standpoint to have somebody at that level that understood spas and the importance of it.

Question: Why did you leave Bellagio and Las Vegas all at once?

Answer: I left after (Mirage Resorts was) sold and I was ready to get out of Las Vegas. I spent a year in Santa Barbara, Calif., and then went on the consulting side of the business for four years.

Question: How did you get back into spa directing?

Answer: I met the general manager here at Caesars and he shared the plans for Qua. The Augustus Tower had just opened and they had always planned for this 50,000-square feet of space to the spa. They were figuring out what the identity (of the spa) would be when I came on board.

Question: Why are spas so popular?

Answer: In general, people are becoming more aware of health, wellness, and beauty. I think we’re starting to understand as a society that the sense of touch can be very healing.

Question: How has the spa experience changed since you’ve been in the industry?

Answer: It has gone from a very solitary experience to now what I call social spaing. People are looking to share the experience of a spa with either sister, a mother, a brother, a bachelorette party. That solitary experience is now turning into “Let’s go together. Let’s take that special time where we are uninterrupted by cell phones and television. We can truly relax and enjoy each other’s company and conversation.”

Question: What is Qua’s most popular treatment?

Answer: The classic body massage. A 50-minute massage service using Swedish technique costs $140. Locals can also enjoy the amenities for $35 per person per day. That includes the fitness center, Roman baths, steam, sauna, arctic ice room, relaxing in the tea lounge. About half the guests we see every day come in just to use the facilities.

Question: What is the most expensive treatment?

Answer: The most expensive is our well-box program that is a personalized endermologie machine that works best in series.

Essentially, this $1,995 treatment we offer begins with an anti-cellulite detox wrap, we show them their personal endermologie machine, and we give them a 30-day take-home cleansing program to help them rid themselves of toxins and ship the unit home with them. It helps to break up the connective tissue where a lot of toxins are trapped. The toxins are typically what cause that dimply or less than smooth appearance of the skin.

Question: How do you serve high rollers or celebrities who want to use the spa but maintain their privacy?

Answer: We don’t have any back-door entrances. For the most part we’ve found celebrities don’t mind coming in through the main door.

We do have private areas throughout the spa that they are able to us. The treatment areas are private. We have three couple studios with full showers and bathrooms in them so people can enjoy privacy.

MGM Grand Plans To Add Retail And Dining To Its Strip Facade
MGM Grand President and Chief Operating Officer Scott Sibella said executives are “discussing redeveloping that entire frontage of the building out to the Las Vegas Strip.” (Todd Prince/Las Vegas Review-Journal)
Boyd Gaming planning new corporate campus
Casino operator Boyd Gaming Corp. has filed plans to build a new corporate campus. The plans call for two 10-story office buildings and a six-level parking garage in the southwest Las Vegas Valley. Boyd Gaming operates The Orleans, the Suncoast, downtown's California Hotel and other properties. The new headquarters would be just a mile from its current main office building.
Bellagio Conservatory transformed to celebrate Year of the Pig
The Bellagio Conservatory Team transformed the 14,000 square foot conservatory to commemorate Chinese New Year, the holiday that marks the end of the coldest days of winter. (Rachel Aston/Las Vegas Review-Journal)
CES 2019: Intro uses sound to connect people
Intro, a startup that is part of the Future Worlds Accelerator in the UK, has an app that uses ultrasonic sound to find people and companies nearby.
CES 2019 Video: CES wraps up another year
Time-lapse video of the action at CES 2019 in Las Vegas. (Mat Luschek/Las Vegas Review-Journal)
CES 2019: Create your own beauty products
Beauty Mix by BeautyByMe is a product that lets you create your own cosmetics and beauty products. (Mat Luschek/Las Vegas Review-Journal)
CES 2019: Picobrew’s home brew machine
Picobrew brings automation to homebrewing. (Mat Luschek/Las Vegas Review-Journal)
CES 2019: Surviving CES
What it's like to spend four days working the mammoth tech convention. (Jason Bracelin/Las Vegas Review-Journal)
Haier’s smart home
Haier presented smart home technology at CES 2019.
CES 2019 VIDEO: Foldimate makes laundry day easy
Foldimate has created a machine that will fold your laundry for you. Just feed it anything you need folded and it will do the rest. (Mat Luschek/Las Vegas Review-Journal)
CES 2019: Opte device corrects skin spots
Opte from Proctor and Gamble is a device for correcting spots and freckles from skin. It analyzes the area for spots and then covers them with a serum of matching skin tone. (Mat Luschek/Las Vegas Review-Journal)
Circa hotel-casino in downtown Las Vegas unveiled
Derek Stevens reveals Circa hotel-casino in downtown Las Vegas. He plans open by the end of 2020. (K.M Cannon/Las Vegas Review-Journal)
Circa, new casino coming to Fremont Street
Casino owner Derek Stevens announces his new property Circa, coming to Fremont Street in downtown Las Vegas in late 2020. (Michael Quine/Las Vegas Review-Journal)
Dreenk My Oeno makes wine suggestions
At CES 2019 in Las Vegas, the Dreenk My Oeno tells you all about wine.
Polaroid One Step Plus camera unveiled at CES 2019
Polaroid has moved into the digital age with its One Step Plus camera with Bluetooth. With the connected app, it turns your smartphone into a remote for the camera, along with filters and features.
Amazon is everywhere at CES 2019 in Las Vegas
Seemingly everything works with Amazon Alexa
LG Smart Mirror helps you dress snazzy
LG’s Smart Mirror is less of a mirror but more of an assistant to help get you looking snazzy. It takes your image and recommends clothes for you or matches existing clothes with new clothes, which can be purchased right from the mirror. (Mat Luschek/Las Vegas Review-Journal)
Underwater robots make waves at CES 2019 in Las Vegas
Robosea is a company dedicated to underwater robotics. They produce consumer robots for underwater filming as well as commercial products which can be used for underwater research. (Mat Luschek/Las Vegas Review-Journal)
CES 2019 - Victrola record players spin in Las Vegas
A new spin on an old favorite, Victrola record players are meeting a demand for retro products. The brand is also making furnitures with built-in speakers.
CES 2019: Slamtec robots ready to serve
Slamtec is a robotics company out of China whose goal is to provide solutions for laser localization mapping and navigation. They have created two autonomous robots that can be used in areas such as bars, restaurants and malls. (Mat Luschek/Las Vegas Review-Journal)
Mixologiq drink maker appears at CES 2019 in Las Vegas.
This is the Mixologiq drink maker.
CES 2019: Veritable smart garden
Let’s face it; not all of us have green thumbs. And herbs are particularly difficult to grow, considering their constant need for sunshine. Enter the Veritable smart garden from Exky, which does it all for you. (Heidi Knapp Rinella/Las Vegas Review-Journal)
Bonnie Springs Ranch near Las Vegas being sold to developer
Bonnie Springs Ranch near Las Vegas is being sold to a developer, set to close in March. Bonnie Springs, west of Las Vegas off State Route 159 — next to Spring Mountain Ranch State Park — spans more than 60 acres and was on the market for $31 million. The developer and his project partner are under contract to buy the ranch and plan to chop it up mostly into custom-home lots. The plans includes a 25-room motel, a restaurant and a 5,400-square-foot event barn.
Bone-conduction headphones form Aftershokz
Aftershokz offers bone-conduction headphones - headphones that don’t go in the ear.
CES Happy Hour party at Hangover Suite at Caesars Palace
Conventioneers mingled during the Hardware Massive CES 2019 Happy Hour Bash at The Hangover Suite at Caesars Palace in Las Vegas. (K.M. Cannon/Las Vegas Review-Journal) @KMCannonPhoto
Autonomous Cars and Futuristic Aircraft Rule CES
Day two of CES was dominated by autonomous cars and futuristic aircraft in the North Hall of the Las Vegas Convention Center.
TekNekSavr fights neck problems caused by smart phones
Atiya Syverson invented the TekNekSavr to help fight neck and head problems caused by strains while typing on smart phones. (Mat Luschek/Las Vegas Review-Journal)
New eyeglasses know if you fall and call for help
The French company Abeye has created eye glasses that will detect if the wearer falls and call for help. (Mat Luschek/Las Vegas Review-Journal)
Company that creates vibrator-like device claims genders bias against CES
Lora DiCarlo is a women-run start-up that creates a vibrator-like device designed for female pleasure called the Osé. This year they were awarded the CES Innovation Award in the Robotics and Drone Category, but a month later the Consumer Technology Association, which runs CES, rescinded the award and their booth. Haddock and her team believe it is a reflection of gender bias and sexism in an industry with a long history of male domination.
CES-Wagz has new pet products
Wagz has three new products to help create better lives for your pets in a digital world. One is a collar with LTE tracking and an HD camera. Also a smart pet door that only lets your pet in and out. Lastly, a device to humanely keep Fluffy out of certain areas of your home. (Mat Luschek/Las Vegas Review-Journal)
News Headlines
Home Front Page Footer Listing
You May Like

You May Like