LOS ANGELES — United Airlines is making headlines again after drawing ire just two weeks ago.
The airline’s CEO apologized on Monday after a disturbing video surfaced showing a man getting forcibly dragged out of his seat by three security guards. The viral video ignited a social media uproar from Hollywood figures, media personalities, and Twitter users alike.
Passenger Audra D. Bridges posted a video on Facebook in which a man can be heard screaming as guards grab and pull him across the aisle by his arms. A passenger says, “Please, my God. What are you doing? No. This is wrong. Oh my God. Look at what you did to him,” as the United workers carry on.
Another passenger, Jayse D. Anspach, tweeted a video of the incident.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
United CEO Oscar Munoz released a statement on the airline’s official Twitter account on Monday saying that the incident would be reviewed and the passenger would be contacted to “address and resolve this situation.”
“This is an upsetting event to all of us here at United,” Munoz said in the statement. “I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
The airline said the Sunday evening flight from Chicago to Louisville was overbooked. United spokesman Charlie Hobart told the Associated Press that airline workers asked four randomly-selected customers to leave the plane to make room for stand-by United employees. One of the four didn’t comply.
A passenger told the Washington Post that the man informed airline employees that he couldn’t give up his seat because he was a doctor with patients to see in the morning. He allegedly yelled that he was being targeted because he was Chinese.
“We followed the right procedures,” Hobart told AP. “That plane had to depart. We wanted to get our customers to their destinations, and when one gentleman refused to get off the aircraft, we had to call the Chicago Police Department.”
Hollywood responded with both outrage and humor as stars took to social media to voice their feelings. They reacted similarly a few weeks ago when the airline allegedly refused to allow two girls to board their flight because they were wearing leggings.
“Having flown #united last week, I feel very blessed to not be tweeting this message from a hospital bed,” “Frozen” and “Beauty and the Beast” actor Josh Gad wrote.
Having flown #united last week, I feel very blessed to not be tweeting this message from a hospital bed.
— Josh Gad (@joshgad) April 10, 2017
“Getting on a United flight this morning. Excited to, I don’t know… stay on? … For the comfort and safety of the other passengers, please remember we will be resorting to cannibalism BY GROUP NUMBER” #united,” filmmaker Joss Whedon tweeted.
Getting on a United flight this morning. Excited to, I don't know… stay on?
— Joss Whedon (@joss) April 10, 2017
"For the comfort and safety of the other passengers, please remember we will be resorting to cannibalism BY GROUP NUMBER" #united
— Joss Whedon (@joss) April 10, 2017
“So @united sucks. But the Chicago police who dragged the man off the flight are also monsters. Police using unnecessary force, again,” a concerned Kumail Nanjiani, star of “Silicon Valley,” wrote.
So @united sucks. But the Chicago police who dragged the man off the flight are also monsters. Police using unnecessary force, again.
— Kumail Nanjiani (@kumailn) April 10, 2017
“This could be me or you next time. Shame on @United who broke customer trust + instigated this. Shame on the airport cops. Cowardly assault,” director Ava DuVernay tweeted.
— Ava DuVernay (@ava) April 10, 2017
“cannot wait to use “i will re-accommodate your ass” in my next fight,” model Chrissy Teigen said, referring to Munoz’s apology.
cannot wait to use "i will re-accommodate your ass" in my next fight
— christine teigen (@chrissyteigen) April 10, 2017
“I am appalled and absolutely disgusted….this is unacceptable,” “Spider-Man: Homecoming” star Zendaya said.
I am appalled and absolutely disgusted….this is unacceptable. https://t.co/ZO7X2Cbdve
— Zendaya (@Zendaya) April 10, 2017
“Wow @united. New low,” “2 Broke Girls” star Kat Dennings put it simply.
Wow @united. New low.
— Kat Dennings (@OfficialKat) April 10, 2017
“Am I only one wondering if United thing wouldn’t happen if every airport employee w a badge hadn’t been somehow emboldened since January? … I guess what I’m saying is Bernie would have offered more vouchers,” comedian Andy Richter said.
I guess what I'm saying is Bernie would have offered more vouchers
— Andy Richter (@AndyRichter) April 10, 2017
“Jet Blue’s new slogan – extra leg room and we won’t physically drag you down the aisle screaming in pain,” “Billy on the Street” star Billy Eichner teased.
Jet Blue's new slogan – extra leg room and we won't physically drag you down the aisle screaming in pain.
— billy eichner (@billyeichner) April 10, 2017
“United Airlines new slogan: ‘Fly the friendly skies once you get off the scary ground,’” Albert Brooks said.
United Airlines new slogan: “Fly the friendly skies once you get off the scary ground.”
— Albert Brooks (@AlbertBrooks) April 10, 2017
“I bet 90 percent of today’s calls between @United and the FAA are about the costs of enforcing a ban on handheld devices,” “Community” creator Dan Harmon wrote.
I bet 90 percent of today's calls between @United and the FAA are about the costs of enforcing a ban on handheld devices
— Dan Harmon (@danharmon) April 10, 2017
“I feel like Pepsi and United are pulling from the same employment agencies,” comedian Whitney Cummings joked.
I feel like Pepsi and United are pulling from the same employment agencies
— Whitney Cummings (@WhitneyCummings) April 10, 2017
“Flying United? You have to drag me onto the plane,” media pundit Dan Savage joked.
Flying United? You have to drag me onto the plane.
— Dan Savage (@fakedansavage) April 10, 2017