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Record serial number before getting repairs

DEAR HELOISE: Please remind everyone that when you take an appliance to be repaired, you should make sure you record the serial number first. I took my very expensive vacuum cleaner to a manufacturer-authorized repair facility and got the wrong one back. I can’t prove that it’s not mine, because I did not have the serial number written down, and the repairman did not record the serial number of the machine on the repair bill. Lesson learned. – Bobbie, via email

DEAR BOBBIE: Thanks for sharing your story, and I’m sorry to hear about your vacuum. This is an important hint, though, for all; record the serial number, take a picture or mark an appliance in a way that ensures you get the right one returned to you. I say grab the red nail polish. – Heloise

Hints from Heloise is syndicated by King Features Syndicate. Send great hints to Heloise, P.O. Box 795000, San Antonio, TX 78279-5000; by fax, 210-HELOISE (435-6473); or by email, Heloise@Heloise.com.

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