For the 55 years of our marriage, our account with NV Energy was in my husband David’s name. So when he passed two years ago, I had to switch the account to my name. Almost two years and several termination notices later, I’m just now getting my on-time monthly payments credited to the correct account. It took so many calls to NV Energy’s customer service to resolve the problem of transferring the account.
If I experienced all these frustrations with my cell phone provider or cable company, I could just switch. But with electricity, I can’t — not unless Ballot Question 3 passes in November.