Service counts, especially in a town like Las Vegas. That is why Findlay Acura inside the Valley Automall goes the extra distance to make certain customers feel like family. The dealership is located at 315 Auto Mall Drive, Henderson.
“It’s about having the right staff to fit our clients’ needs,” said Findlay Acura General Manager Kevin Hicks, who is a 25-year automotive industry veteran. “Our goal is to keep customers for life.”
The dealership, on three acres, has an 18-bay service department with 10 factory-certified mechanics trained to tackle any problem big or small. The Findlay Automotive Group has invested $1.5 million in manufacturer parts and service equipment, which makes certain customer vehicles are treated right. The dealership, for example, has dual express lanes for quick service oil changes that take about 30 minutes, including a complimentary car wash. No prior appointments are needed.
Findlay also offers the “Acura Advantage,” a service-minded customer approach that provides one year of free maintenance to new-car buyers. In addition, Findlay Acura offers free smog tests for life and nitrogen for car tires, making them last longer and wear better.
“It can be their first car or second car purchased from Findlay Acura, even a relative’s vehicle, and we will still do smog checks for free,” Hicks said. “We take a white-glove, concierge approach toward service. In short, we provide luxury service at a nonluxury price.”
That includes a “Value Tour” where one of Findlay Acura’s 31 automotive professionals shows visitors around the 5,000-square-foot facility. It starts with the dealership’s parts department, which only carries Acura-certified parts . Next is the service department, and then the tour culminates with a face-to-face handshake with Findlay Acura’s top executives.
As it stands, Acura is known for its high-quality vehicles that stand the test of time. It’s reflected in the manufacturer’s historic resale value. In 2009 and 2010, Acura was recognized as the winner of the Automotive Lease Guide’s Residual Value Award for Overall Luxury Brand. Acura’s precision engineering, meticulous craftsmanship, forward-looking technology and reasonable pricing all help it retain a high value.
“Acura’s reputation speaks for itself,” said Hicks. “Our goal is to make certain customers have the best, most comfortable automotive experience possible.”
Part of that experience includes being a part of the Valley Automall — Southern Nevada’s one-stop source for vehicles – with 19 dealerships all in one master plan. Findlay Acura is easy to locate, placed just off U.S. Highways 93/95 at Auto Show Drive.
“Findlay Acura’s unparalleled service and commitment to customer satisfaction, makes them a tremendous asset to Valley Automall,” said Valorie Staley, manager of the Valley Automall Owners Association. “They’re yet another reason to come and visit Valley Automall, which celebrates its 15-year anniversary in 2011.”
The Valley Automall is located off U.S. Highways 93/95 at Auto Show Drive, or the Las Vegas Beltway exit at Gibson Road in Henderson. For more information, go to www.valleyautomall.com.
The Valley Automall is the Southwest’s largest automall, with thousands of new and used vehicles. Dealers include Audi Henderson, Chapman Chrysler-Jeep, Courtesy Imports, Courtesy Mazda, Desert BMW, Desert Pontiac-GMC, Findlay Acura, Findlay Cadillac-Saab, Findlay Honda Henderson, Findlay Lincoln, Findlay Toyota, Findlay Volkswagen, Ford Country, Henderson Chevrolet, Henderson Nissan, Lamborghini Las Vegas, Lexus of Henderson, Mercedes-Benz of Henderson and Towbin Dodge.