Las Vegan Victoria Waked has found herself trapped amid a list of messages telling her the claim she filed for unemployment insurance benefits can’t be processed.
Subrina Hudson
Former Business Editor
The Alorica call center tasked with helping gig workers file for unemployment insurance benefits is still open for business, but filers will not be able to connect with an adjudicator until Monday.
The Department of Employment, Training and Rehabilitation requires all filers to submit a weekly claim to ensure they are paid, but it’s unclear when gig workers will be able to fulfill that requirement.
The website for gig workers to file unemployment insurance claims will be temporarily shut down starting at 5 p.m. Friday. The Alorica call center will also not be accepting calls.
Nevada’s jobless gig workers contacting a call center are hitting the same wall as those who filed for traditional benefits in March.
Technical glitches on the Pandemic Unemployment Assistance website made it difficult for some Nevada gig workers, independent contractors and self-employed workers to file.
The unemployment insurance website is expected to be down from 1 to about 7 p.m. Saturday, the state Department of Employment, Training and Rehabilitation announced.
The system allowing gig workers to file for unemployment insurance benefits is off to a rocky start. Some filers have been unable to even start a claim.
The Department of Employment, Training and Rehabilitation, which oversees the unemployment office, announced the development Thursday.
Nevada has plenty of company in other states mired in delays processing unemployment claims.
Nevadans reaching the end of their unemployment insurance benefits can expect to receive an additional 13 weeks of benefits from the state’s unemployment office.
It’s unclear how many individuals have tested positive at the warehouse, which is located just north of the College of Southern Nevada’s North Las Vegas campus.
Heather Korbulik says the goals are to process people en masse at the unemployment office, get the call center phased in and help people get through on those lines.
Three Nevada Amazon warehouses have now reported positive cases of the coronavirus.
The delay in processing unemployment insurance claims is taking a toll on Nevadans.