Student takes CSN president to task
College of Southern Nevada student Rulon Hardy doesn’t mince words in his letter to president Michael Richards. The letter has begun circulating inside CSN and has caught the attention of a number of faculty and staff members.
Hardy has been studying dental hygiene, but I think he might have a future with a scalpel.
"President Michael Richards,
"In my 2-year span of being a student at the College of Southern Nevada, I have never seen this school in a more distastefully unprofessional and disorganized light than has been shown to me this past month. Because of the clear and overwhelming ineptitude of your hired staff within the student services division, I have officially withdrawn from CSN beginning this Fall; Needless to say, I will detail to prospective students and competitors my personal experiences with these individuals who represent the clearly wavering structure and fortitude of your educational institution.
"My name is Rulon Hardy, I have pursued a BA in Dental Hygiene at CSN since 2010. I receive supplementary grants from FAFSA each yeah to assist in funding my education. I am also a full-time dental assistant and have a vast network within the dental community in Nevada, Utah, Washington, Oregon, and California. I am an exemplary face of your student body.
"Since the first day in April when priority registration had become available, I've been enrolled in a summer Communications course which would be covered by a financial aid disbursement. In May, without any clear reason given from your staff, I was unable to receive a bookstore credit; In turn, I purchased my textbook and supplies out of pocket with the promise that I would receive aid for repayment in July. On July 9th, I was unable to receive the disbursement without any further reason than CSN was having disbursement issues. After two subsequent visits to Henderson's Financial Aid office in effort to acquire any information detailing the delay of my summer aid disbursements, I discovered that the issue was a mystery to your staff as well.
"Today is July 25th, the summer session will come to a close tomorrow. After a 20 minute telephone hold with the Financial Aid office (and refusing to end the call without further information from the representative's superior), I discovered that my disbursement will be further delayed until my degree program in Dental Hygiene is switched to a "fundable degree program."
"The reasoning escapes me, for how an issue like this could go on -- even after adherent personal inquiry to staff -- without ever contacting or informing me, the disadvantaged student, of an error that could have been prevented months in advance.
"As the President of this school you must understand, with sobering clarity beyond even my own comprehension, the very serious implications of employing, securing, and maintaining ineffective representatives of the school for which your oversight is responsible. This sentiment is doubly punctuated by the seriousness of budget cuts delivered by our economically destitute state -- stabs which you no doubt have also personally felt yourself.
"When your staff is immovably ineffective with providing the student services they are hired to deliver, your investments in them become a loss. Because of this, you can expect no return from your investment in me as a student and future graduate. You have lost a prospective $50,000+ of tuition from me. I have transferred to UNLV beginning this Fall semester, and will never forget the lack of importance that I felt as a student at CSN.
"In closing, I want to say that great success is a result of outstanding care for your investments, and failure therein is the result of anything less." - Rulon M. Hardy
