Reno DMV office testing ‘virtual lines’ to cut long waits
RENO — The Nevada Department of Motor Vehicles is testing out a new system aimed at cutting frustratingly long lines.
The DMV launched the Dash Pass system on Monday at its Galletti Way office in Reno. The system allows DMV patrons to use their phones or the Internet to place themselves in a virtual line, then come to the office when their turn approaches.
Text message updates tell customers their estimated wait times, and allow patrons to move themselves backward in the line as needed.
The DMV says it plans to expand the system to offices statewide through a four-year contract if the pilot program is successful.
DMV Director Troy Dillard says customers in the past have had to rearrange their schedules to allow for long wait times at the agency.
