NV Energy launches new statewide call center system
NV Energy has launched a newly consolidated statewide call center telephone system providing interactive voice response solutions, making it easier to reach a live representative no matter when a customer decides to conduct business with the utility.
Customers can now reach NV Energy 24-hours a day by phone to order power turned on at a new place, stop service at an old address, make a payment, get an account balance or report an outage.
The new system include more easily understood voice commands, an option of making a one-time payment over the phone using a bank account for no charge, and a streamlined process to help customers navigate to the right service more quickly.
“Our goal is to make it easy for customers to do business with NV Energy,” Michelle Follette, vice president of customer service for NV Energy, said in statement. “For many customers, using the Internet or IVR for self-service is more convenient and now even more services will be available around the clock.”
The new IVR system communicates in English or Spanish and uses speech recognition technology, or responds to touch tone commands depending on the customer’s preference. The system also can take outage calls in English or Spanish, a feature not available previously.
