Is there ever a time you shouldn’t leave a tip? Our experts disagree
April 17, 2008 - 9:00 pm
While our panel of tipping experts agrees that lowering a standard tip for substandard service is appropriate, it split on whether the tip should ever be eliminated.
"If you receive a level of customer service where you never want to go back to that place again, there's absolutely no reason to tip," said Rick Garman, writer for vegas4visitors.com and author of "Moon Handbooks Las Vegas" and the "Complete Idiot's Guide to Las Vegas."
Mary Herczog, author of "Frommer's Las Vegas" and "Las Vegas For Dummies," agreed.
"I know there are waiters who are serving people who are just flatly careless," she said. "So I don't think of it as stiffing. I think it's reasonable to say, 'You weren't good and therefore I'm not going to give you a tip.'
"The question is, do people exploit that, or are they being honest about it?" she added.
Florozeen Gray, president of the Protocol Etiquette School of Nevada, said it's never proper to stiff, no matter how poor the service seems.
"At times, humans behave poorly because of various circumstances impeding their life during a given moment," she said. "A person of substance would take that into consideration and always leave a token of appreciation, regardless of the service rendered."
Similarly, Gail Sammons, chairwoman of the Hotel Management Department at UNLV, said she would never stiff an employee in a frontline position.
"I've been in a lot of those positions," she said, "and I just know that these guys are gonna walk out of there with nothing in their pocket that night and they might need bus fare."
Michael Politz, publisher of Food and Beverage Magazine, said he recommends leaving a standard tip for substandard service.
"But let the manager know about the problem," he added.
RELATED STORY EXPERT PANEL: TIPS ON TIPS WHAT ABOUT THESE PEOPLE? Some services aren't customarily tipped. (You can usually tell them by the giant jar marked "TIPS" placed where the service is provided.) These services are still considered by most Las Vegans, and our experts, to be part of the cost of the goods being paid for. They include preparing food, taking orders for fast food, operating a drive-through and operating a cash register. "What on earth is a cashier doing for me above and beyond their job?" asked Mary Herczog, author of "Frommer's Las Vegas" and "Las Vegas For Dummies." "Whereas with a waiter, there are all kinds of things they can do for you to make your experience better." "They should not be given a tip," said Florozeen Gray, president of the Protocol Etiquette School of Nevada, of all the services mentioned above. "I personally do not leave a tip at fast-food restaurants where I order my food, eat it there and clean up after myself, because there was no service rendered." The one exception, Gray added, is during Christmas, "if you patronize these venues or use their services often and have become familiar with them." Other services our experts say you don't need to separately reward include repairing or installing appliances or cable, dry cleaning and simply owning a hair salon. "I think it's outrageous for a hair-salon owner to expect a tip," Herczog said. "They take a cut of every single person there. And they've done nothing for me." Gail Sammons, chairwoman of the Hotel Management Department at UNLV, said tipping just about anyone is OK, "but only if they go over and above." "I've given cash to a grocery clerk before for solving a really tough issue two customers before me," Sammons said, "if they're still pleasant when they get to me." By COREY LEVITAN