American West offers Internet concierge service

Over the years, the search for a new home has gotten easier with the emergence of the Internet and homebuilder websites.

American West's website offers prospective buyers detailed information about its eight neighborhoods, interactive floor plan designs and move-in opportunities with the click of a mouse.

The builder provides one-to-one customer assistance through its Internet concierge service overseen by Kate Jacobs.

"So many people start the home-buying process online that it makes perfect sense for us to be right there providing customer service from the moment there's interest," Jacobs said. "People expect immediate results and gratification when they're online. I'm here to help them narrow their choices, answer any questions and find the American West home that best suits their needs."

The best part of the Internet-concierge experience is that it simplifies the entire home-buying experience for everyone. Time is a precious commodity these days, and letting someone else do all the work and research for you is invaluable, Jacobs said.

"Home shoppers can contact me via phone or email by visiting our website at AmericanWestHomes.com. I will personally help them in their home search," Jacobs said. "Because I am very knowledgeable about American West homes, the neighborhoods and the specific floor plans, I can help direct a home shopper to a neighborhood and/or home that best suits their needs. The best part is that I save our home shoppers time and energy and help them in finding their dream home."

This service has been popular among Southern Nevadans searching for a new home, Realtors researching new-home neighborhoods for clients, as well as people who are relocating to the Las Vegas Valley.

"I think that the main reason why our Internet concierge service has been popular is its ease and that I do all the research for our home shoppers. There are a lot of new-home choices out there, and it can be a bit overwhelming. I help people come up with their wish list of what they want and need in a home and/or neighborhood and then find the perfect fit for them," she said.

"My knowledge of all of American West's neighborhoods is extensive. I know the floor plans, surrounding areas, nearby schools, parks, where to shop and where to eat. I can help home shoppers narrow down their search by the style or size of home, neighborhood, area of town, price point or anything having to do with a home or neighborhood. My job is to help provide them with the necessary information to make their new-home choice easier. The best part is that all this can be done without ever having to leave your computer or home/office."

American West is known for it's award-winning customer service and this is just one example of how American West prides itself in customer service. The Internet-concierge program makes it easy for any home shopper to find the home of their dreams.

"I bring my customer-service background to the program, as well as my personal experience as a homebuyer and as someone who relocated to a new city with my family. I know what it's like to be on the other side," Jacobs said. "I love what I do. Every day I get to help families achieve the American Dream, The long standing relationship I make with our home shoppers is great. I become a valuable source of information for them. The excitement I see in their faces, as they walk through the doors of the home I helped them find is priceless."

American West has been providing homes for families in Southern Nevada since 1984. It offers nine actively selling neighborhoods in the southwestern valley and Henderson. One-story, two-story and split-level residences in mixed architectural designs are available, ranging from 1,216 to 4,770 square feet with two to six bedrooms and as many as 4½ baths. The builder's home designs range from single-story homes with BRAG spaces, split-level homes with included elevators and two-story homes with BRAG spaces. Prices start at $178,500.

For more information, visit AmericanWestHomes.com or call Jacobs at 702-308-1111.