Veterans have come forward with complaints about tactics employed by the Veterans Benefits Administration, which demands that veterans prove their injuries were service-related but can deny claims without proving anything.
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Vietnam War veteran Steve Lowery of Las Vegas has the scars, the medals and his Marine Corps medical records to prove he was wounded when his 12-man reconnaissance team was attacked on March 5, 1969. Then he ran into the Reno VA benefits office, which refused his benefits claim.