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Thousands unable to file unemployment claims due to system error

Updated April 12, 2021 - 3:20 pm

Thousands of jobless Nevadans are unable to file their weekly unemployment claims because of a system issue with the state Department of Employment, Training and Rehabilitation.

Rosa Mendez, a DETR spokeswoman, said there’s no timeline for when the Unemployment Insurance system will be up and running again. She said DETR is aware of the problem and staff is working to fix it. The Pandemic Unemployment Assistance program is not impacted by the system error.

“DETR has identified errors in the UI system which have resulted in some claimants not being able to file claims,” Mendez said in a statement. “In one instance claimants cannot see the link to file a claim and others see the link but when clicked, the user receives an error. Currently, staff is working to correct the issues with no defined timeframe when these issues will be resolved.”

The agency is encouraging claimants to clear their cookies and revisit the website. DETR said it will provide updates if additional issues come up.

Social media was abuzz Monday after jobless workers couldn’t file their weekly claim.

It remains unclear how many are affected by DETR’s system error.

In the agency’s most recent update, DETR reported that continued claims — which represent the current number of insured unemployment workers filing weekly for UI benefits — totaled 70,509 claims for the week ending March 27.

An earlier version of this story had an incorrect figure for number of claims.

Contact Jonathan Ng at jng @reviewjournal.com. Follow @ByJonathanNg on Twitter.

Contact Jonathan Ng at jng@reviewjournal.com. Follow @ByJonathanNg on Twitter.

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