The Department of Employment, Training and Rehabilitation has fixed the problems with its $30 million new computer system that made it difficult for unemployment calls this month.
To catch up with the backlog of claimants, the Department will have live representatives on the phones to assist callers on Saturday from 9 a.m.-1 p.m.
“We are making progress everyday in getting those claimants paid who had problems with their claims or who have been unable to get through the telephone system,” said director Frank Woodbeck in a Friday statement. “The telephone and Internet claim systems are both operating smoothly. We just ask for continued patience from those claimants who still have been unable to get through the system to get their files claimed.”
More than 90,000 claims have been filed and 64,451 payments have been made since the new system went live Sept. 4. The call center has received 3,000 calls per day, Woodbeck said.
Contact reporter Steven Slivka at firstname.lastname@example.org or 702-383-0264.