For the 55 years of our marriage, our account with NV Energy was in my husband David’s name. So when he passed two years ago, I had to switch the account to my name. Almost two years and several termination notices later, I’m just now getting my on-time monthly payments credited to the correct account. It took so many calls to NV Energy’s customer service to resolve the problem of transferring the account.
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John R. Stites’s “Help wanted” letter to the editor on Sept. 8 mirrors my experience with Congresswoman Jacky Rosen’s office.