Call center employing 500 people coming to Boulevard Mall
Boulevard Mall has landed a call center company expected to employ about 500 people.
The mall, at 3528 S. Maryland Parkway, near the intersection with Desert Inn Road, has signed a lease agreement with TeleTech Services for a 50,000-square-foot call center, according to a statement from Boulevard on Tuesday.
TeleTech provides services in over 80 countries, but this is the first call center for the company in Nevada.
TeleTech is based in Englewood, Colorado. The company expects to start operating the call center by May, according to the statement.
TeleTech will start hiring by the end of March. Boulevard will open a recruitment center inside the mall for job applicants.
A customer service representative with TeleTech can make about $10 an hour, according to job recruitment website GlassDoor.
In its latest earnings statement, TeleTech posted a net income of $12.43 million for the third quarter of 2016, about the same for the same period in 2015.
The company’s net income for 2016 by the time it posted its third-quarter earnings was $36.88 million, a 23 percent decrease from the same period the year prior, according to documents TeleTech filed with the U.S. Securities and Exchange Commission.
In February, the mall received a construction permit for the call center. The permit details $245,000 worth of work adding walls and doors to create offices for TeleTech.
Boulevard Mall, built in 1968, has sought unusual tenants to make up for the trend of poor performance among traditional brick-and-mortar retail stores.
Its current owner, Sansone Cos., bought the mall in 2013 and remodeled it in 2015. In December, the mall opened SeaQuest Aquarium as an anchor tenant.
A month later, Macy’s announced the Boulevard location as one of 68 stores nationwide to close before the end of the year.
And the Boulevard Mall is home to one of four locations of J.C. Penney in the Las Vegas Valley. No Las Vegas location has been named yet as one of 130 stores J.C. Penney plans to close, an announcement made in February.
The department store in March will name the exact locations to close. The retail closings have been blamed on weak brick-and-mortar holiday sales and more customers shopping online.
Contact Wade Tyler Millward at wmillward@reviewjournal.com or 702-383-4602. Follow @wademillward on Twitter.
