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Findlay Cadillac Saab commits to customer care

Cadillac has long embodied American automotive excellence. The luxury brand known for its high-line, high-performance vehicles is now known for something else as well — customer care. And Findlay Cadillac Saab inside the Valley Automall is Southern Nevada’s one-stop source everything Cadillac Saab.

“We are committed to treating our customers like family and making certain they’re satisfied,” said Findlay Cadillac Saab General Manager John Saksa, who has been in the car business since he was a teenager. “The population of the Las Vegas Valley may have grown to 2 million residents, but, in many ways, it’s still a small town. It’s important to treat people right.”

Findlay Cadillac Saab does this in several ways. The family-owned dealership at 993 Auto Show Drive in Henderson believes in a comprehensive vehicle care approach that strives for customer bliss. For starters, Findlay Cadillac Saab has 51 air-conditioned/ heated service bays with state-of-the art diagnostic equipment and 22 factory-certified mechanics. From oil changes to tires, to brakes and multipoint vehicle inspections, the dealership has the expertise and technology to properly care for Cadillacs and Saabs. Findlay additionally has authorized technicians for service on Saturns and Hummers, too.

The four-story, 200,000-square-foot facility can seemingly do it all. For example, the three-acre complex has a tire store, plus an offsite I-Car Certified Collision Center with two frame machines, three paint booths and the best body technicians in the business.

Customers, meanwhile, can schedule appointments using Findlay Cadillac’s website at www.findlaycadillac.com, which can help pinpoint problems prior to arrival. If needed, the dealership has luxury loaner vehicles and shuttle service, as well as the Cadillac Café if customers need a bite to eat.

“We want our customers to have an enjoyable experience with us. We value their repeated patronage,” Saksa said. “It’s part of the reason why were located in the Valley Automall. It’s has the largest concentration of high-line vehicles, plus it’s easily accessible from the freeway and the Galleria mall is next door.”

Findlay Cadillac has a huge selection of new and preowned inventory to choose from all in an air-conditioned/ heated area. Car shoppers can even be prequalify for purchases using the dealership’s website, and the dealership offers Department of Motor Vehicle registration for quick and easy car registration that avoids the long lines.

For this and many other reasons, Findlay was named by General Motors the Cadillac Dealer of the Year in 2010. The award recognizes superb dealership sales and customer satisfaction in a four-state Western region, including California, Nevada, Arizona and Utah.

“Findlay Cadillac typifies that level of caring, commitment and customer excellence that we strive for at the Valley Automall,” said Valorie Staley, manager of the Valley Automall Owners Association. “They’re yet another great reason to visit Valley Automall, which celebrates its 15-year anniversary in 2011.”

The Valley Automall is located off U.S. Highways 93/95 at Auto Show Drive, or the Las Vegas Beltway exit at Gibson Road in Henderson. For more information, go to www.valleyautomall.com.

The Valley Automall is the Southwest’s largest auto mall, with thousands of new and used vehicles. Dealers include Audi Henderson, Chapman Chrysler-Jeep, Courtesy Imports, Courtesy Mazda, Desert BMW, Desert Pontiac-GMC, Findlay Acura, Findlay Cadillac-Saab, Findlay Honda Henderson, Findlay Lincoln, Findlay Toyota, Findlay Volkswagen, Ford Country, Henderson Chevrolet, Henderson Nissan, Lexus of Henderson, Mercedes-Benz of Henderson and Towbin Dodge.

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