Traveling 1,000 miles to buy a car might seem extreme. But for Brad Estes and his wife, Mishaun, a good deal and excellent service at Park Place Infiniti Las Vegas is well worth a long drive.
The Kansas natives have loaded up their family for the drive across six states three times since 2009 to buy a car from Park Place Infiniti General Manager Joe Tortomasi.
“Joe and his guys just make the whole car-buying thing so easy,” Brad Estes, 44, said. “From Day One, I never had to haggle. We get to the bottom line immediately. He knows what I need and what I’m willing to pay, and he tells me exactly what he can do.”
Tortomasi, who began managing the 5605 W. Sahara Ave. dealership in 2013, said his goal is to ensure every client has an exceptional experience.
“I don’t want people just to get good service. I want them to get truly exceptional service,” he said. “I really emphasize that with all my employees. People will get excellent service here that you can’t find anywhere else.”
Just before their latest excursion in March, Brad Estes said he and his wife drove 100 miles from their home in Wichita, Kan., to the nearest Infiniti dealership.
“We test drove the car and talked with a salesman, the whole thing,” he said. “But the whole situation — the pricing, service — let’s just say that after that, driving to Vegas to see Joe and his guys was a no-brainer. Otherwise, the haggling was going to take forever. The value of not having to go through all that is worth the road trip.”
The Esteses first met Tortomasi when they lived in Las Vegas, where they lived for 15 years until 2009, when they moved to their home state raise their sons, Talon, 12, and Ridge, 11.
Before taking off, the Esteses called Tortomasi to ensure he had the car they wanted, a 2011 Infiniti QX56, a luxury sport utility vehicle. The 2014 model is called the Infiniti QX80. He had it.
“Our boys are getting bigger, so we need a bigger car for hauling them and their friends around,” said Mishaun Estes, 43. “I had my eye on the QX56. The luxury amenities by far surpass any of the other SUVs in the markets we looked at. I love the exterior, and there’s lots of interior roominess. Plus, the kids love the dual headset monitors.”
The Infiniti QX56 is the 14th car the Esteses have bought from Tortomasi, who has run other local car dealerships during his career.
For more information, visit www.parkplaceinfiniti.com.