Capital One’s upbeat attitude takes it to a higher level for employees

Capital One has operated a credit card call center in Las Vegas for less than a year, but it’s already listed as one of the best places to work in the valley.

With more than 1,000 employees, Capital One acquired the credit card accounts of HSBC and took over operation of its former call center.

That has made it an immediate hit with employees and explains why it’s ranked No. 2 among large companies.

Employees said they like Capital One’s benefits and the opportunities that are now available to them. Even improvements to the inside and outside of the building on Town Center Drive have been noticed.

“I’m just excited about all the things Capital One has in store for us,” one employee said. “It sounds like Capital One knows how to treat their customers and employees.”

Employees talked about the feedback they are getting and how the environment is a positive one that keeps them engaged. Many are excited about their future and how appreciated they feel and how empowered they are, especially to help customers.

“I’m able to get continued feedback and grow in my position,” one employee said. “I feel like I’m contributing to the progress of the company,” another said. “My manager makes me feel supported and valuable. Her flexibility allows me to balance work and life.”

Working for a new company gives them motivation to grow, and many are excited about the prospects of a career in Capital One. Some said it is the best work environment they have ever experienced.

“This workplace is so positive, and I finally love getting up and coming to a job I appreciate,” one employee said.

The flexibility and taking time off as needed is a plus, employees said.

Capital One fosters the atmosphere of doing what’s right and provides the tools to succeed, employees said. It offers an incentive program that provides motivation and show their appreciation for employees.

“I am impressed by the consistency of the way Capital One communicates through the organization,” one employee said. “There is information everywhere and coming from an organization that communicated when necessary, it’s nice to know there is real transparency and not just smoke and mirrors.”

Operations Director Keith Shirreffs said what makes Capital One a top place to work is its values. He said he’s worked for organizations that talked about values and doing the right thing but fell short on execution.

“The minute you walk into Capital One, you immediately feel the passion for people; our customers and our employees,” Shirreffs said. “Capital One clearly understands that what makes us a success begins with our employees, and by doing the very best for them, we succeed for our customers.”

The company regularly solicits feedback on how they’re doing and creates targeted action plans based on employee feedback, Shirreffs said.

“It’s important to us that we pay attention to what we are doing right and fix what’s going wrong. Our employees are a key to that process,” he said.