Leader commands with compassion

Jason Lindstrom saved a soldier’s life by reading a letter, a letter the soldier had written to his mother in case he didn’t come home.

While serving for the U.S. Army in an isolated station in the Middle East, one of Lindstrom’s comrades collapsed and started convulsing while on guard duty in 130-degree heat.

While others worked to cool and hydrate the soldier with intravenous therapy, the soldier told Lindstrom to make sure “his mother got his letter.”

Lindstrom is not sure why he did what he did next, but he took the soldier’s letter out of his pocket and began to read it to him.

“All of a sudden, he started being more calm, his body stopped shaking, he was focused on me,” Lindstrom said. “He is still alive today and he gives credit to that situation that it saved his life.”

This event is one of three stories that will be in a book Lindstrom is writing about the power of letters. Material in the book comes from a letter he wrote to his wife, the soldier’s letter, and a letter his young daughter, who is dealing with a medical condition, wrote about life.

Lindstrom is chief executive officer of Rapport Leadership International, a leadership-training company based in Las Vegas. He works with a variety of businesses, from the Fortune 500 companies down to home-based businesses. Some of the Las Vegas businesses Lindstrom has worked with are construction company Tutor Perini, public relations firm Purdue Marion & Associates, and casino companies Station Casinos and MGM Mirage.

Lindstrom divides his life so far into three chapters: serving 10 years in the U.S. Army; working in real estate; and working at Rapport. All three, he says, have to do with serving people.

Question: You said your first dream was to be a police officer. What happened?

Answer: When I was a junior and senior in high school, I volunteered as a cadet for the Sacramento, Calif., police department with the intent of going to Sacramento City College to get a two-year criminal justice degree. At 18, I was waiting for the day I could take the written test, be invited to a board of people who were hiring police officers. I passed the test, I went to a board and I realized in about 45 minutes that I was too immature and I wasn’t ready for that kind of commitment.

Question: Why did you join the Army?

Answer: The police board let me know my best bet was to go to school or go into the military, mature and grow as a person. Then they would invite me back. I went to my girlfriend’s house, and her dad got to talking with me, and said, “Hey, what did you learn about that?” He was a good mentor for me, my father-in-law. He taught me that when you hit the ground, be excited about it, pull the lesson out of it, and then apply it in your life. He planted the seed in a nice way to join the military. Introducing the military to me was probably the best decision professionally that I have ever made in my life, outside of marrying my wife when I was 18.

Question: Did you get married before you joined the Army?

Answer: After the police board, over the next couple weeks I decided to go get a ring and propose without his permission. I went and picked up my girlfriend. At 9 o’clock at night, we went to Taco Bell. I proposed in the drive-through. I proposed to her with “Ice Ice Baby” as the song, at Taco Bell ready to order in Spanish, because I took Spanish in high school and I wanted her to be proud. She said yes and we went home to give the news to her dad. That didn’t go over well. Basically, I had two options, go to school or enlist in the Army if I wanted to provide for his daughter.

May 1, 1992, I enlisted, May 6, I left. Thirteen weeks later, I came back from basic training. I married my wife and I moved to Fort Benning, Ga., and our life began. We go to Taco Bells on our anniversaries.

Question: Who and what in your upbringing steered you toward serving people?

Answer: My mom always, by word or by action, taught me to find the value and the gift in other people. “Find the brilliance” is a phrase she uses a lot. I noticed when I was growing up that she wouldn’t ever come from a place of judgment; she would always find the benefit of a human being, appreciating that we’re all different. As a young person that grew on me. I began to realize that being a servant in leadership, giving to you as a person first, mattered to me. I enjoy the gifts people bring.

Question: How did you come to Rapport?

Answer: After attending a Rapport seminar in 2004, I came alive all over again in my life. I proceeded to put myself through all the courses. Then I began to invest as a business owner in the training Rapport offered with the real estate company I was in. I was promoted. We grew from one office to 21 offices. To 212 people to 4,500 people, all in about in an 18-month span, through growth and acquisitions. And I give all the credit to Rapport. Through that, I got an opportunity to come to the company a year and a half ago to be an executive and run business development. Four months later I was asked to move into the president’s role. In January this year they promoted me to CEO.

Question: How do you gear what Rapport does toward business?

Answer: We believe companies are broken down into three key areas: people; skills and process; and tools and equipment. We focus in our relationships with our clients on the people. Specifically in areas of teamwork, confidence, unleashing potential, self-awareness, mission and vision values — a lot of things that will help people come alive. This is because it is our belief that at the end of the day it’s the people that will help you succeed.

Question: How has the economy changed the businesses you work with?

Answer: I believe there are two types of leaders out there. There are those who are saying, “Now is the time to invest in my people and bring the best out of them. And we’re going to get more from them, therefore we’re going to move through this.” And there are those who are not investing. What the noninvestors are not realizing is that people are sitting back afraid because they feel unimportant. So they are not giving their best and their companies are struggling. I look at results from organizations and those that are skyrocketing, their people are their priority. Those who are not have forgotten about the people element and how important those people are to an organization.

Contact reporter Arnold M. Knightly at aknightly@reviewjournal.com or 702-477-3893.

ad-high_impact_4
Business
Apartment complexes selling fast in Las Vegas
Las Vegas’ apartment vacancy rate is among the smallest in the country, and rents are climbing faster than the national average. (LVRJ)
Aristocrat Opens $45M Campus In Summerlin
Aristocrat Technologies Chairman Ian Blackburne discusses the company's growth. (LVRJ)
Sunrise Hospital celebrates 60 years
Sunrise Hospital opened its doors to patients on Dec. 15, 1958. Employees of more than 35 years celebrated at a luncheon Wednesday, Dec. 12, 2018. Jessie Bekker/ Las Vegas Review-Journal.
Maya Cinemas to open soon in North Las Vegas
Moctesuma Esparza, CEO of Maya Cinemas, talks about the newest location in North Las Vegas, set to open Jan. 10. The aim of the theatre chain is to serve latino-centric, underserved communities.
Holiday shopping and returns make this the busiest time of year for UPS
The UPS Las Vegas South facility is the company's busiest pre-load operation in the country, and it's even busier this time of year. (K.M. Cannon/Las Vegas Review-Journal)
Primm’s outlet mall has fallen on hard times
The mall, attached to Primm Valley Resort, opened in 1998. Back then, it was a “textbook, perfect outlet-center location." But now, Primm’s outlet mall has fallen on hard times. Las Vegas Boulevard has endless shopping spots. And there are other outlet malls that don’t require a hefty drive to the state line. Its mortgage-holder foreclosed on the mall in late September.
Miltary auction at Ritchie Bros. Auctioneers
Humvees, ammo cans, construction equipment, field gear and more is on the auction block Friday and Saturday at Ritchie Bros. Auctioneers. About 10,000 items in all are for sale in what GovPlanet bills as the largest auction of its kind.
Las Vegas residents discuss avoiding holiday scams
Las Vegas residents discuss their donation habits and how they avoid giving money to scam charities during the holiday season. (Bailey Schulz/Las Vegas Review-Journal)
Tesla’s Nevada Gigafactory ahead of economic impact expectations
The Tesla Gigafactory’s economic impact on Nevada has exceeded projections, bringing in more than 7,000 jobs. In 2014, Nevada agreed to give the automotive and energy company $1.3 billion in tax abatements. In return, Tesla promised to meet certain requirements in areas like employment and capital investment. As of June, Tesla has brought in a total of $6.05 billion in capital investment, surpassing the $4.95 billion projection. The original contract gave the company until 2024 to make $3.5 billion in capital investments in Nevada. Derek Armstrong, deputy director of the Governor’s Office of Economic Development.
Land sales near the Las Vegas Raiders stadium
Land around the Las Vegas stadium site has been selling for high prices. A few months before the stadium’s groundbreaking, Global Trust Group acquired a 2.5-acre parcel just north of the stadium site. The property sold for $7.25 million, or $2.9 million an acre. Osprey Real Estate Capital and Huntington Hotel Group acquired a 2-acre industrial site just west of the stadium site in late November. The property sold for $6.5 million, or $3.15 million per acre. That's roughly 12 times the average price of land in the valley this year as tracked by Colliers International.
T-Mobile Tech Experience Truck parks in Toshiba Plaza at T-Mobile Arena
The Tech Experience Truck is a state-of-the-art showroom on wheels, with demonstrations that put connected drones, smart cities, augmented/virtual reality and smart tracking. The exhibit shows new wireless technology – including 5G and the Internet of Things (IoT). (K.M. Cannon/Las Vegas Review-Journal)
Steve Siegel, CEO of the Siegel Group, speaks about helping families and other needy residents
Steve Siegel, CEO of the Siegel Group, speaks about helping families and other needy residents to keep them from teetering off into homelessness. Bizuayehu Tesfaye/Las Vrgas Review-Journal @bizutesfaye
Crowds camp out for Chick-fil-A opening
Dozens of customers camped out 24 hours ahead of the 6 a.m. Thursday opening of the new Chick-fil-A on Rainbow Blvd.
Cheapest listings for sale in Las Vegas
Listed for $39,990, 585 S. Royal Crest Circle, Unit #9 is one of the cheapest homes currently listed for sale in Las Vegas. (Caroline Brehman/Las Vegas Review-Journal)
MGM's sports betting deals
MGM Resorts International signed a sports betting sponsorship agreement with the NBA in July It was the first professional sports league to have official ties with a legal sports betting house. The deal came just two months after the U.S. Supreme Court overturned a law prohibiting sports betting in most states. In October, MGM became the first gaming company to sign a sports betting partnership with the NHL. In November, MGM became the first gaming company to sign a sports betting partnership with the MLB. Financial terms of Tuesday’s deal and earlier partnerships have not been announced.
Terry Miller discusses Convention Center
Project Manager Terry Miller explains the phases of Convention Center construction.
Zappos treats their team members on Cyber Monday
Zappos rolls out a variety of food, drinks and special activities for all team members at their downtown Las Vegas headquarters for Cyber Monday. (K.M. Cannon/Las Vegas Review-Journal)
Team Hybrid at the 2019-Model Motor Trend International Auto Show
Among the companies showing off the 2019 model cars, Team Hybrid shows off its modified cars. Las Vegas resident David David talks about the team, which is in its ninth year exhibiting at the show, and his show car.
Black Friday Shoppers at downtown Summerlin and at the Arsenal
Black Friday shoppers at downtown Summerlin and at the Arsenal. Bizuayehu Tesfaye/Las Vegas Review-Journal @bizutesfYe
Black Friday shopping in Las Vegas
Black Friday sale shopers express their shopping experience. Bizuayehu Tesfaye/Las Vegas Review-Journal @bizutesfaye
Las Vegas Livestock recycling Strip food waste
Las Vegas Livestock collects and recycles food from many Las Vegas Strip companies. (Nicole Raz/Las Vegas Review-Journal)
Black Friday at Fry's
Shoppers line up for deals early on Black Friday at Fry's Electronics on Las Vegas Boulevard South. (Mat Luschek/Las Vegas Review-Journal)
Black Friday shoppers at Best Buy at 5 am
Black Friday shoppers at Best Buy at 5 am on Nov. 23. (Mat Luschek/Las Vegas Review-Journal
Black Friday - 1am Closing Time
Quiet night.
Black Friday - 12:30am - Best Buy Arroyo Crossing
Sam's Town Holiday Lighting Ceremony
On Wednesday, Nov. 21, 2018, Mystic Falls Park opened with its annual tree lighting ceremony, hosted by Boyd Gaming Executive Chairman Bill Boyd. The attraction features a Winter Wonderland theme and holiday-inspired laser light show, available daily Nov. 23 to Jan. 1. (Mat Luschek/Las Vegas Review-Journal)
What Is A Smart City?
George Karayannis, vice president of CityNow, Panasonic’s smart-city arm, explains. (Nicole Raz/Las Vegas Review-Journal)
Walmart uses virtual reality to train employees
Walmart Academy Facilitator demonstrates the VR training program being used by Walmart stores across the country.
With holidays around the corner, department stores hiring extra staff
J.C. Penny hired 72 seasonal workers this year at the Galleria at Sunset mall in Henderson in order to handle the heavy traffic of the holiday shopping season. (Rachel Aston/Las Vegas Review-Journal)
Startup Weekend fosters new businesses
With the help of entrepreneurial peers and an expert panel of mentors, Techstars Startup Weekend fosters the ideas of attendees into marketable business plans. (Rachel Aston/Las Vegas Review-Journal)
TOP NEWS
News Headlines
Add Event
Home Front Page Footer Listing
Circular
You May Like

You May Like