Zappo’s customer loyalty team on Cyber Monday

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Jeff Weinstein, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Jeff Weinstein, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Jeff Weinstein, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Wayne Rockwell, a member of the customer loyalty team, bottom left, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Andreas Wright works at a computer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Christopher Kleier, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employees talk with a customers at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Jennifer Traxler, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL A wall inside the Zappos.com Henderson headquarters is seen on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employees Jim Green, right, and Vita Bello work at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. Zappo's headquarters are different from conventional workplaces, allowing employees to work on laptops at couches and to decorate their spaces as they see fit.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Wayne Rockwell, a member of the customer loyalty team, talks with a customer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Andreas Wright works at a computer at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

JESSICA EBELHAR/LAS VEGAS REVIEW-JOURNAL Zappos.com employee Vita Bello laughs with a co-worker while working at a laptop at the company's Henderson headquarters on Monday, Nov. 28, 2011, also known at Cyber Monday. The name comes from the many online retailers who offer discounts and see jumps in sales on the Monday after Thanksgiving and Black Friday.

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